Products FAQ

MY PERSÉE ORDER

MAKING A PURCHASE ON THE PERSÉE WEBSITE
Is it possible to purchase jewelry on the Persée website?
Some of Persée’s products are available to purchase on our website in the following countries: France, Belgium, Luxembourg, Netherlands, Spain, Portugal, Germany, Austria, Ireland, Italy, Slovenia and Slovakia.
The “Add to basket” option can be found in the description of products available to purchase online.

ORDER CONFIRMATION AND TRACKING
How do I cancel or change an order made on the Persée website?
To cancel or change an order, please contact our Customer Service department as soon as possible using the following email address: sales@persee-paris.com.
How can I check my order history online?
You can check your online order history and view your receipts at any time using your Persée account. To do so, log in to your Persée account and click on “My orders”.
I purchased jewelry on the Persée website. How can I find out if my order has been shipped?
To check the progress of an order placed on the Persée website, please log in to your Persée account. Click on “My orders”.
• If your order status is “Awaiting payment”, this means that your order has been received but we are waiting for payment confirmation from your bank.
• If your order status is “Currently being validated”, this means that your order has been received, payment has been authorized by your bank and we are now in the process of validating your order details.
• If your order status is “Confirmed”, this means your order and payment have been validated. The order is currently being prepared by Persée staff.
• If your order status is “Shipped”, the package has been shipped to the delivery address provided during payment.
• If your order status is “Canceled”, this means that the order has been canceled following your call to our Customer Service department or the payment has not been authorized by your bank.
You will receive an email following any change to your order status.

MY PAYMENT AND THE PERSÉE GUARANTEE

PERSÉE CONFIDENTIALITY
What is Persée’s policy on confidentiality?
In accordance with the French Data Protection Act of 6 January 1978, customers have the right to access, modify, rectify, oppose or delete any personal information that concerns them. No information of a personal nature provided by you is collected without your prior consent.
You will be required to submit the following information when you create a Persée account: your first and last name, address, telephone number and email address.
Your bank details will be required to finalize your order (payment card number, expiration date and security code)
Persée only shares this information with third parties involved in preparing and tracking your order (such as your bank and our secure delivery service).


PERSÉE PAYMENT

Does VAT apply to purchases made on the Persée website?
The French VAT of 20% is included in the price of all Persée jewelry.
Are purchases made on the Persée website secure?
All orders placed on Persée.com are secure. An SSL encryption system has been put in place to protect your personal information and payment details. Your bank details will not be stored on Persée’s servers.
In addition, all payments on our website are authenticated by the 3D Secure system for the following card types: Visa, Mastercard and American Express.
During payment, an additional step is added to verify the identity of the card holder and authenticate the transaction.
Please contact your bank if you have any questions about the 3D Secure procedure.
When will I receive my receipt after I have made a purchase online?
You will receive a “pending validation” email after you have placed your order on the Persée website.
Your receipt will be sent as soon as your order is confirmed.
You will also receive a paper receipt in the shipment to your specified billing address. If you choose the gift option, the receipt with the price on it will be replaced by a gift receipt inside the package.


THE PERSÉE GUARANTEE

How can Persée jewelry be authenticated?
The only way to guarantee the authenticity of Persée jewelry is by purchasing it from one of our authorized retailers or the Persée website. When purchasing Persée jewelry, you will be given a receipt and a certificate of authenticity. Please keep these two documents safe.
Does Persée jewelry come with a warranty?
All Persée jewelry is subject to the legal guarantees in force.
These guarantees do not cover the following: damage resulting from accidents and improper use or misuse of jewelry, consequences of normal wear and tear of jewelry, as well as any damage resulting from repairs or manipulation not carried out by the Persée workshop.
What is the quality of the diamonds used in Persée jewelry?
The unique character of each diamond is determined by four criteria, the 4Cs: Carat, Color, Clarity, Cut.
Diamonds that are used for making Persée jewels are at quality H/Si. Persée chooses each diamond with care for its natural beauty.


MY PERSÉE DELIVERY AND MY RETURNS

PERSÉE DELIVERY
I ordered Persée jewelry online. How will it be delivered?
Persée jewelry ordered on the website is presented in its case with an outer box wrapped in a Persée ribbon.
Your purchase is shipped securely in a plain cardboard box. Your item will be delivered to the delivery address provided during validation of your order within an estimated time frame of 15 to 30 working days.
I ordered Persée jewelry on the website. How can I track my order?
You can track your delivery status from your Persée account. To do so, log in to your account and click on “My orders”. A “track this delivery” link can be found next to your order tracking number and allows you to check the progress of your order. The tracking link is also included in the email informing you that your order has been shipped.
My Persée order still hasn’t arrived. What should I do?
If you placed your order on the Persée website, log in to your account and click “My orders” to check your order status. If your order is marked as “Shipped” and the estimated delivery date has passed, please contact our Customer Service department as soon as possible using the following email address: sales@persee-paris.com or request a callback from a Persée advisor at a time that suits you by providing your phone number.

RETURN AND EXCHANGES

What should I do if I want to return my order?
You can return any jewelry to Persée free of charge up, within the following time frames:
15 days starting from the reception date for a return,30 days starting from the reception date for an exchange.
To return an order, please contact our Customer Service department using the following email address: sales@persee-paris.com or via the “Contact us” button found at the bottom of each page on the Persée website.
You can also contact us in writing by selecting the topic and explaining the nature of your request, or ask for a callback.
For any exchange, you will have to return the jewelry and then place a new order.
Our carrier will then contact you to schedule a time to pick up the package. Your order will be refunded within 30 days following receipt of the product on the condition that your return has been accepted (the jewelry must be returned in its original case, accompanied by its certificate of authenticity, and must be unworn without any engraving).
What should I do if my jewelry doesn’t match what I ordered?
If the jewelry received doesn’t match what you ordered, please contact our Customer Service department using the following email address: sales@persee-paris.com or via the “Contact us” button found at the bottom of each page on the Persée website com or request a callback from a Persée advisor at a time that suits you by providing your phone number.
I received my package but it was damaged when it arrived. What should I do?
If you believe that your package was damaged during delivery by our secure carrier, please indicate this on the delivery note before signing it. To return an order, please contact our Customer Service department using the following email address: sales@persee-paris.com or via the “Contact us” button found at the bottom of each page on the Persée website or request a callback from a Persée advisor at a time that suits you by providing your phone number.
I want to send a gift to someone directly. If the recipient doesn’t like it, can the item be exchanged?
If the Persée jewelry isn’t right for the recipient, please retrieve the package and return it to us (within at most 15 days following receipt) so that you can place a new order.