Products FAQ

PAYMENT

Accepted payment methods

We accept the following payment methods for online purchases:

• Visa
• Mastercard
• American Express 
• PayPal

If you select PayPal as the payment method, you will be redirected to the Paypal website. You will have to “log in”, verify the amount displayed and click on “Pay”. Once the transaction is complete, you will be redirected to our website.

Secure payment

On the www.perseeparis.com site, each payment is highly secure thanks to the use of the Monetico payment solution which uses the standardized encryption system called “the TLS protocol”. It takes shape, when you are on the payment page, by:

– a padlock pictogram in a corner of your browser

– in the address bar of your browser, the browser is in “https: //” mode instead of “http: //”;

– when you switch from unencrypted mode to encrypted mode (and vice versa), browsers display a message warning you of the change.

Check these elements before entering confidential information, it is a guarantee of security. In order to use the most powerful protocols, we recommend that you use a browser of the latest version.

PCI DSS certification

The PCI DSS standard is a standard written jointly by the Carte Bleue / Visa and EuroCard / MasterCard networks. It brings together recommendations to ensure the security of confidential information held by companies, such as credit card numbers.

3D-Secure Since October 2008, a new security standard has been operational in France. It aims to authenticate the card holder when paying over the internet. This standard is used under the name “Verified by Visa” for Visa and “MasterCard SecureCode” for MasterCard. Its principle is based on verifying information known only to the card holder (like the 4-digit code) and which will be requested by his bank during transactions on the web. In order to secure your payments, we guarantee that:

-The card number is entered on a secure page hosted by the bank, so it is not known to Persée

-The information is encrypted (TLS technology)`

SHIPPING & DELIVERY

Our products are created especially for our customers. The manufacturing time can be around 4 weeks depending on the availability of precious stones. Once the jewel has been made and certified by our experts, delivery takes place from 2 to 5 days depending on the country of destination.

Delivery zones:

Persée Paris ensures deliveries all over the world.

Delivery method:

Your jewelry will be shipped via DHL services. For security reasons, a signature at reception will be requested.

Delivery time:

The delivery time depends on your location. Typically, it takes 2-5 days after your order has been dispatched.

Delivery cost:

All purchases 1000 € and up are eligible for free delivery. For other purchases, the delivery costs with signature are as follows:

– Metropolitan France: 25 €

-Overseas France: € 30

-Europe: 30 €

-Rest of the world: 50 €

Track my Order

Persée will send you a shipment confirmation email including a tracking number as soon as your order is dispatched. You can use this number to track your order online. If you connect to your Persée online account, you can also track your package by selecting “My account”, and clicking on “My orders”.

Change my delivery address

Unfortunately, once your order has been dispatched, we cannot change your delivery address. You will need to contact DHL directly in your country. Please note that DHL may charge you additional costs for an address change in the same country after your order has been sent. Persée will not be responsible for any additional shipping costs associated with a change of address.

RETURNS AND EXCHANGES

As a customer residing in the European Union, you have the right of withdrawal applied to your Persée Paris purchase within 14 days without justification. This withdrawal period expires after 14 days from the receipt of your order by your own, or by a third party (other than the carrier).

Return policy

Jewelry purchased on perseeparis.com can be exchanged or returned up to fourteen days after the purchase date. For an exchange or return, we accept unworn, unused and undamaged products, accompanied with the original Persée Paris packaging.

Return a jewel

You can return your jewel within: 14 days from the reception date of your order for a refund by applying your right of withdrawal. For an exchange or return, we accept unworn, unused and undamaged products, accompanied with the original Persée Paris packaging. For hygienic reasons, earrings cannot be returned or exchanged. Please contact us by e-mail at care@perseeparis.com, to make an exchange or return. One of our customer service experts will send you the instructions.

Refund

The refund amount for the purchased item(s) will be refunded to the original payment method used by the customer. The refund will be made within 10 (ten) working days from the reception date of the returned product in our warehouses for inspection. Once the refund has been made by Persée Paris, the customer will receive an automatic e-mail to the e-mail address provided during the initial order.

Exchange

For an exchange or return, we accept unworn and undamaged products, accompanied with the original Persée Paris packaging. To exchange a piece of jewelry, you will be reimbursed for your jewelry so that you can order again. Indeed, each jewel having a unique engraving number that we are obliged to re-issue an invoice and therefore to proceed to a new payment.

PERSEE SERVICES

Guarantee

The guarantee for Persée Paris jewelry is one (1) year from the purchase date. If you wish to have your jewelry cleaned or repaired, you can contact our after-sales service (care@perseeparis.com)

Repair

Our jewelry is made and set using high jewelry techniques. Thanks to high quality manufacturing, our jewelry can be repaired and benefit from new surface treatments that aim to give them a second youth. If you need repair services, please contact our after-sales service care@perseeparis.com. Upon receipt of your jewelry, the expert will examine it and provide you with an estimate of the repair time.

Care Instruction

Like all precious jewelry, a Persée Paris creation is delicate and must be treated with care. To ensure that your jewelry stays with you for a very long time, we recommend that you follow the gestures and precautions that follow on this page.

Before wearing your jewelry:

Check that the closure system of your necklace or bracelet works without problem and check the stones by gently shaking your jewel.

Do not forget to remove your jewelry:

-For housework, gardening or other manual activities: repeated contact with household detergents or corrosive chemicals can damage the gold,

-When you do sport, at the beach or in the swimming pool. Intense activities can cause shocks which can scratch and damage the gold.

How do I store my jewelry?

Unworn, the jewel must be stored in the Persée Paris box or wrapped in a flexible pouch to protect it from any shock and scratches. Indeed, a precious piece of jewelry can get scratched on contact with another piece of jewelry. We advise you to store your jewel individually to avoid any friction. And when you store your necklace, ring or chain bracelet in its case, always make sure to close your jewelry to prevent it to get tangled.

How do I clean my jewelry?

To restore diamonds shine in your jewelry, we recommend that you rub it gently under lukewarm water with a small soft-bristled brush and dish soap. This cleaning will remove small dirt or dust without damaging your jewelry.

HOW TO SUBSCRIBE OR UNSUBSCRIBE TO THE NEWSLETTER?

You can subscribe to Persée Paris Newsletters by indicating your email address in the “email” field at the bottom of the website. You will receive all the latest news from Persée Paris and its creations. To unsubscribe, click on the unsubscribe link at the bottom of each Newsletter or log into your Persée Paris account to change this setting in your customer profile.