General Terms and Conditions
ARTICLE 1: PREAMBLE AND CONTACT
1.1 PREAMBLE
These general terms and conditions of sale apply exclusively between the company Persée Paris (hereinafter "We") and any person visiting or making a purchase via the website www.perseeparis.com (hereinafter "You"). They also contain the Persée Paris warranty policy.
Any Internet user can consult the general conditions of sale on the website www.perseeparis.com (hereinafter the "Site"). These general conditions of sale may be subject to modification; the applicable conditions are those in force on the site on the date you place your order.
1.2 CONTACT AND IDENTIFICATION OF THE SELLER
Persée Paris is managed by Maison Laoui, whose head office is located at 231 rue Saint Honoré – 75001 Paris. Registered with the Paris Trade and Companies Register under number 831 473 905
Site Host: Shopify
ARTICLE 2: CONTRACT
2.1 CONDITIONS FOR PLACING AN ORDER
– You declare that you are a natural person, aged at least 18 years old and have the legal capacity or hold parental authorization allowing you to place an order on the Site.
– You act for your personal needs
– You unconditionally accept these general conditions of sale
– You are fully authorized to use the payment card to honor your order and it gives you access to sufficient funds for the full payment of your order.
If one or more of these four conditions is not met, you are not authorized to use this site and place an order.
2.2 ORDER
After placing your order, we will send you an email confirming your order.
You can track your order on the website www.perseeparis.com under the TRACK YOUR ORDER section.
Your order will include an invoice in euros which you can also download after receipt, in the MY ORDERS section.
2.3 BOX AND CASE
Each piece of jewelry purchased is systematically accompanied by a box and a certificate of authenticity from the brand.
ARTICLE 3: PRICE, AVAILABILITY, DELIVERY AND CUSTOMS
3.1 PRICE
The prices displayed on the site are indicated in euros including all French taxes (European VAT and other applicable taxes), including:
– the costs of processing your order
– all packaging costs, including boxes, in which each piece of jewelry ordered will be delivered
– shipping costs if these are exceptionally free.
We reserve the right to change our prices at any time without notice. Products already ordered will be billed at the rates in effect at the time your order is placed.
Despite our best efforts, a number of products on our Site may contain a pricing error.
3.2 AVAILABILITY AND DELIVERY
We inform you of the standard delivery date on the Site on the information page of each product. In the event of a change of size or reference once your initial order has been validated and paid, the delivery date indicated during your purchase and in your account is no longer valid and will have to be re-evaluated by customer service once your modification request has been taken into account by the latter. We do not guarantee delivery on the date linked to the first choice of jewelry since the change of reference or size may cause a delay in the usual manufacturing and delivery process.
If, despite our efforts, a product cannot be delivered, we will inform you by email and/or telephone as soon as possible and your order will be cancelled, without this giving rise to any compensation other than the reimbursement of the order.
3.3 CUSTOMS DUTIES FOR THE EUROPEAN COMMUNITY
As orders are shipped from France, no customs duties apply for deliveries within the European Community.
ARTICLE 4: PAYMENT
4.1 POSSIBLE PAYMENT TERMS
You can pay by Visa/Mastercard/ AMEX credit card and Paypal .
The information for making the payment (address, amount, order, etc.) is indicated on the order confirmation pages and must be strictly followed for the order to be processed.
Payments by check or money order are not accepted.
4.2 REFUSAL OF PAYMENT AND CANCELLATION OF ORDER
For security reasons, we reserve the right to refuse payments and thus cancel orders:
– for an unreferenced delivery address, in hotels or PO boxes
– if we are unable to contact the person who placed the order
– for any doubts about the validity of the order
4.3 PROTECTION
Your personal data is processed, for which Payplug is responsible, for the purpose of preventing and combating fraud (determining the level of risk associated with a transaction, detecting and managing any resulting alerts, informing merchants for decision-making by the latter, "human" verification of transactions presenting a certain level of risk, modeling the score).
The collection of some of your personal data is mandatory for this purpose. Failure to do so may delay or prevent your transaction, and your order may be canceled.
This data is intended exclusively for the authorized services of the Payplug entities involved in this processing, and for the merchant, as well as any third party whose intervention is strictly necessary for the smooth running of the payment process and the operation of the services offered.
ARTICLE 5: RESPONSIBILITY
We decline all responsibility in the event that the delivered item does not comply with the legislation of the country of delivery outside the European Union.
We undertake to take all reasonable care in the profession in implementing the service offered to the client. However, we cannot be held liable in the event of a breach of our contractual obligations due to an act of God or force majeure as defined by the case law of the French courts.
Furthermore, in the event of non-substantial differences between the presentation photos of the articles on our Site, texts and illustrations and the articles ordered, we will not be held liable.
We implement all means at our disposal to ensure the services covered by these general conditions of sale. We are responsible for any direct and foreseeable damage at the time of use of the Site or the conclusion of the sales contract between us and you, however this compensation may not exceed in any case the amount of the purchase concerned.
Under no circumstances will we be liable for loss of profits, loss of business, loss of data or loss of earnings or any other indirect or consequential damages which were not foreseeable at the time of use of the Site or the conclusion of the sales contract between us and you.
ARTICLE 6: RESERVATION OF OWNERSHIP
The delivered goods will remain our property until you take physical possession of the delivered product once you have paid the price.
ARTICLE 7: RIGHT OF WITHDRAWAL
Persée Paris's priority is to satisfy you. You have an unconditional right of withdrawal of (14) fourteen calendar days after delivery on items ordered from the online store without needing to provide a reason.
Please note that the delivered products must not be used. If you wish to exercise your right of withdrawal and cancel the sales contract, Persée Paris will refund the amount spent on the items ordered, provided that the products have not been worn or damaged, and are returned in their original Persée Paris packaging. Otherwise, they will be returned to you.
To exercise your right of withdrawal, you must contact us within 14 days of receiving your purchase, by email (customerservice@perseeparis.com) or by phone (0140159023). Our team will inform you of the process to follow as well as the return address. Returned items must be sent back in their original packaging. Return shipping costs remain your responsibility.
Following receipt of your shipment, we will refund you within 10 (ten) days. The refund will be made by bank transfer to the card used to pay the initial invoice. It is possible to exchange any returned product for an identical product (change of size for a ring) or for an equivalent purchase value.
ARTICLE 8: ACCESS TO THE SITE AND PROPERTY RIGHTS
We grant you access to and use of the Site for your personal use.
Under no circumstances are YOU authorized to download, reproduce, copy, sell, exploit or modify all or part of this Site (including product listings, descriptions, prices, downloading or copying of information, use of data, software, sound clips, graphics, images, text, photographs, tools) without our express written authorization.
The Site may contain links to other sites on the Internet. These other sites are not under our control and we cannot be held responsible for the accuracy, compliance with intellectual property rights, legality, decency or any other aspect of the content of these sites.
ARTICLE 9: PROTECTION OF PERSONAL DATA
We are committed to protecting your personal data. All personal data we collect about you is treated with the strictest confidentiality, in accordance with the provisions of our personal data protection policy:
– Your personal data that we collect from the elements that you enter, is used exclusively to process your order in the best possible conditions and to offer you suitable offers.
– Your personal data is never rented, transferred or sold to third parties, for any purpose other than the execution of your order.
– You have the right to access, oppose, modify and delete all of your personal information on the secure interface for managing your account.
– Non-personal data collected from users' browsing on the site is used to improve the service offered to customers, in particular the ergonomics of the site, the products presented or customer relations.
ARTICLE 10: APPLICABLE LAW AND COMPETENT JURISDICTION
These general conditions of sale are subject to French law.
All disputes relating to the commercial relationship between you and us are subject to the jurisdiction of the French courts.
Persée Paris WARRANTY POLICY FOR ANY PURCHASE MADE ON OUR SITE.
- LEGAL GUARANTEE
ARTICLE L211-4 OF THE CONSUMER CODE:
The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.
It is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been made its responsibility by the contract or has been carried out under its responsibility.
ARTICLE L211-5 OF THE CONSUMER CODE:
To comply with the contract, the property must:
1° Be suitable for the use usually expected of a similar good and, where applicable:
– correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
– present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2° Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L211-15 of the Consumer Code:
The commercial guarantee means any contractual commitment made by a professional to the consumer with a view to the reimbursement of the purchase price, replacement or repair of the goods, in addition to its legal obligations aimed at guaranteeing the conformity of the goods.
The commercial guarantee is the subject of a written contract, a copy of which is given to the buyer.
The contract specifies the content of the guarantee, the terms of its implementation, its price, its duration, its territorial scope as well as the name and address of the guarantor and reproduces article L. 211-16.
Furthermore, it clearly and precisely states that, regardless of the commercial guarantee, the seller remains bound by the legal guarantee of conformity mentioned in Articles L. 211-4 to L. 211-13 of this Code and that relating to defects in the item sold, under the conditions provided for in Articles 1641 to 648 and 2232 of the Civil Code. Articles L. 211-4, L. 211-5 and L. 211-12 of this Code as well as Article 1641 and the first paragraph of Article 1648 of the Civil Code are reproduced in full.
In the event of non-compliance with these provisions, the warranty remains valid. The buyer is entitled to rely on it.
Article 1641 of the Civil Code:
The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.
Article 1648 paragraph 1 of the Civil Code:
The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.
In application of these texts, Persée Paris undertakes a complete legal guarantee which covers manufacturing defects. The guarantee policy is available at any time in the GENERAL CONDITIONS OF SALE section on www.perseeparis.com The guarantee only covers damage which, in the opinion of Persée Paris, is not caused by an accident or improper use, normal wear and tear, modification, attempted repair, or negligence of Persée Paris jewelry.
Any item under warranty that proves to be defective may, at your option
- be replaced, subject to availability, by an identical item
- be repaired, depending on the degree of damage to the product under warranty as well as the possibility of execution and the availability of spare parts.
However, Persée Paris may not proceed according to your choice if this choice entails a cost that is manifestly disproportionate compared to the other option, taking into account the value of the product or the significance of the defect. In this case, the other option will apply.
This warranty service is provided free of charge.
The defective part must be shipped at your expense to the Persée Paris headquarters. The package must be registered and insured. Persée Paris declines all responsibility in the event of damage, loss or theft during transport.
However, the sale cannot be cancelled if the lack of conformity is minor.
Please keep your receipt in case you have a warranty claim. The receipt serves as proof of purchase or authenticity of the purchased products and as evidence of your entitlement to this warranty.
Persée Paris reserves the right to modify or adapt these warranty conditions and their impact on the future at its discretion, at any time.
This warranty does not affect your statutory rights.
- What is not covered by the warranty?
This warranty does not cover damage to Persée Paris brand products caused by accident, misuse and abuse, modification, attempted repair, negligence following purchase, normal wear and tear.
- Who does the warranty apply to?
This warranty applies to the original purchaser of the Persée Paris branded product and to subsequent owners of the product for the duration of the warranty. The Persée Paris invoice serves as proof of purchase of the product; all owners of the product should retain this invoice or the certificate of authenticity in case they have a claim under this warranty.
- How long does the warranty last?
The warranty lasts for (1) one year from the date of initial purchase.
- How do I file a warranty claim?
You can submit a warranty claim by contacting customer service: customerservice@perseeparis.com; Monday to Friday from 10:30 a.m. to 12:30 p.m. and from 2:30 p.m. to 5:30 p.m. (French time)
- What happens once the Persée Paris repair service receives the product?
Entitlement to this warranty is determined upon receipt and examination of the product. If it is determined that there is a defect in material or workmanship, the repair specialist will determine the replacement, substitution, or repair options based on (1) the availability of spare parts/product and (2) the feasibility of performing the repair. If it is determined that the damage is not a defect in material or workmanship, the After-Sales Repair Policy will apply, giving you the option to have your product repaired by Persée Paris at your expense.
REPLACEMENTS – AFTER-SALES SERVICE FOR ANY PURCHASE MADE ON OUR SITE.
REPAIRS (AFTER-SALES SERVICE)
If a part is not covered by the terms of the Persée Paris legal warranty above, we offer you a repair service.
Please note that Persée Paris only offers this service if the repair is possible, namely:
-If the coin is truly a Persée Paris coin with the Persée Paris logo/hallmark.
-If it is possible to restore the part to its original condition.
-If the spare parts necessary for the repair are available.
Please return the Persée Paris item in its original packaging to the Persée Paris headquarters by mail. The package must be registered and insured. Persée Paris declines all responsibility for damage, loss, or theft during transport.
To know your exact finger size and minimize exchanges, you can download the ring sizer in the SIZE GUIDE section and follow the instructions given.
FINAL ARTICLE – PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE
You acknowledge having received, prior to placing your order, in a legible and comprehensible manner, these General Conditions of Sale and all the information and details referred to in Articles L111-1 to L111-7, and in particular:
– the essential characteristics of the Product, taking into account the communication medium used and the Product concerned; –
– the price of the Products and additional costs (delivery, for example);
– in the absence of immediate execution of the contract, the date or period by which the Seller undertakes to deliver the Product;
– information relating to the identity of the Seller, his postal, telephone and electronic contact details, and his activities, if they are not apparent from the context,
– information relating to legal and contractual guarantees and their implementation procedures;
– the functionalities of the digital content and, where applicable, its interoperability;
– the possibility of resorting to conventional mediation in the event of a dispute;
– information relating to the right of withdrawal (existence, conditions, time limit, methods of exercising this right and standard withdrawal form), the costs of returning the Products, the terms of termination and other important contractual conditions.
The fact that a natural person (or legal entity) orders on the website www.perseeparis.com implies full adherence to and acceptance of these General Conditions of Sale, which is expressly acknowledged by you.